Certificate Reissuing Problems


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: pnc.at

I ran this command: genrsa 4096 > “/usr/local/directadmin/data/users/pncgmbh/domains/pnc.at.key.new”

It produced this output: Generating RSA private key, 4096 bit long modulus
e is 65537 (0x10001)
Unable to find certificate. Something went wrong. Printing response…
Error finalizing order

My web server is (include version): ?

The operating system my web server runs on is (include version): ?

My hosting provider, if applicable, is: IT-Klinik

I can login to a root shell on my machine (yes or no, or I don’t know): no

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): DirectAdmin



What software do you use to obtain the certificate?

Thank you