# Certificate expired **URL:** \ **Category:** Help\ **Created:** [November 27, 2018, 2:37pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587 "2018-11-27T14:37:34Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Direction](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@Direction](https://community.letsencrypt.org/u/Direction)\ **Post date:** [November 27, 2018, 2:37pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/1 "2018-11-27T14:37:35Z")
Hello, We need help because the certificate has expired. We never received the mail before the 90 days because we changed the email. Now our website has problems because it is not secured and our clients are annoyed. How can we do to have again this ssl, to contact “Let’s Encrypt”? Our website is : [https://agap-paris.com](https://agap-paris.com) Thanks for your answer! Best Regards ---
**Author:** ![Nekit](https://avatars.discourse-cdn.com/v4/letter/n/7feea3/32.png) [@Nekit](https://community.letsencrypt.org/u/Nekit)\ **Post date:** [November 27, 2018, 2:40pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/2 "2018-11-27T14:40:28Z")
How did you get the certificate originally? Also fill this questionaire: > Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. > > My domain is: > > I ran this command: > > It produced this output: > > My web server is (include version): > > The operating system my web server runs on is (include version): > > My hosting provider, if applicable, is: > > I can login to a root shell on my machine (yes or no, or I don't know): > > I'm using a control panel to manage my site (no, or provide the name and version of the control panel): ---
**Author:** ![Direction](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@Direction](https://community.letsencrypt.org/u/Direction)\ **Post date:** [November 27, 2018, 3:00pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/3 "2018-11-27T15:00:43Z")
We got the certicate via a company which didn’t exist anymore less than one year ago. My domain is : [agap-paris.com](http://agap-paris.com) [https://agap-paris.com](https://agap-paris.com) The certificate expired on the 25th of November It is written : NET::ERROR\_CERT\_DATE\_ INVALID Issuer : Let’s Encryp Authority X3 My web server is OVH The system is : [https://www.odoo.com/fr\_FR/page/website-builder](https://www.odoo.com/fr_FR/page/website-builder) Maybe you need that : Subject DN [CN=agap-paris.com](http://CN=agap-paris.com) Issuer DN [C=US, O=Let’s Encrypt, CN=Let’s Encrypt Authority X3](https://censys.io/authorities/78d2913356ad04f8f362019df6cb4f4f8b003be0d2aa0d1cb37d2fd326b09c9e) Serial 275158891240044292518492133450831909140453 Validity 2018-08-27 13:07:14 **to** 2018-11-25 13:07:14 (90 days, 0:00:00) Names [agap-paris.com](https://censys.io/certificates?q=parsed.names.raw%3A+%22agap-paris.com%22) I don’t understand what you need because I am not fluent in English. Sorry ---
**Author:** ![Nekit](https://avatars.discourse-cdn.com/v4/letter/n/7feea3/32.png) [@Nekit](https://community.letsencrypt.org/u/Nekit)\ **Post date:** [November 27, 2018, 3:30pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/4 "2018-11-27T15:30:42Z")
How do you manage your site? Through some kind of panel or via ssh? ---
**Author:** ![Direction](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@Direction](https://community.letsencrypt.org/u/Direction)\ **Post date:** [November 27, 2018, 3:36pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/5 "2018-11-27T15:36:47Z")
Panel or SSH ! I don’t know, we just have Odoo and OVH as server, I will try to ask someone… ---
**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\ **Post date:** [November 27, 2018, 3:38pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/6 "2018-11-27T15:38:55Z")
Hi, Since you are using Odoo… A quick search suggest there is an app for that software (and maybe you could use it) [https://apps.odoo.com/apps/modules/8.0/letsencrypt/](https://apps.odoo.com/apps/modules/8.0/letsencrypt/) Thank you ---
**Author:** ![cpu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/cpu/32/84514_2.png) [@cpu](https://community.letsencrypt.org/u/cpu)\ **Post date:** [November 27, 2018, 4:03pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/7 "2018-11-27T16:03:59Z")
> [@Direction](#): > > I don’t understand what you need because I am not fluent in English. Peut-être [cette autre région de la forum](https://community.letsencrypt.org/c/help/aide-en-francais) est meilleure pour vous? [Aide (en français) - Let's Encrypt Community Support](https://community.letsencrypt.org/c/help/aide-en-francais) (Désolé pour ma français mal. Je suis encore étudiant 🙂 ) ---
**Author:** ![Direction](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@Direction](https://community.letsencrypt.org/u/Direction)\ **Post date:** [November 27, 2018, 4:13pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/8 "2018-11-27T16:13:45Z")
Thanks very much, Merci beaucoup !!! 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [December 27, 2018, 4:13pm UTC](https://community.letsencrypt.org/t/certificate-expired/78587/9 "2018-12-27T16:13:54Z")
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