Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g.
https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command: I have not run any command but dont know why my certificate is not working
It produced this output: Error: unable to verify the first certificate
My web server is (include version):
The operating system my web server runs on is (include version): Ubuntu 18.04
My hosting provider, if applicable, is: Amazon
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): certbot 0.27.0
June 26, 2020, 10:02pm
The certificate is for
macbiz.co, but not for the subdomain
The certificate you create needs to include every domain name that you plan to use it with.
No Certificate is also working on
you can check below screen short thanks
June 26, 2020, 10:09pm
Read that screenshot carefully. The paragraphs next to the yellow “warning” triangles explain that your certificate is not valid for that subdomain.
The other warning message is explaining that you are not sending your intermediate certificate. This is usually due to using
cert.pem instead of
fullchain.pem in your Node.js application.
You need to fix both issues to get rid of the warning screen.
You mean my certificate is not valid for subdomain i need to generate certificate for my subdomain
June 26, 2020, 10:16pm
Yes. You could also generate one certificate that would be valid for both
i have check my root domain please check below screen short
please advice because i think i have already install ssl certificate on my root domain
June 26, 2020, 10:28pm
Well, your root domain looks like it is misconfigured in DNS:
macbiz.co. 600 IN A 18.104.22.168
macbiz.co. 600 IN A 22.214.171.124
It is pointing to two different servers, each of which have a different SSL setup. As a result, your online test is going to give random results, depending which server gets selected.
You should decide which server is correct, and remove the other one.
how can i test my self that my root domain is pointed on two different server ?
June 26, 2020, 10:40pm
dig, or something like
Please have a look at this screenshot, i think its properly installed now. but still showing chain certificate issue. i am using docker without having any web server.
Thanks for your help
July 3, 2020, 11:22pm
Your Node.js server is still not sending the intermediate.
Here's a previous post showing how to send the full certificate chain with Node.js:
i have tried this but its not working
I am using aws ubuntu, however when i tried to cd into /etc/letsencrypt/live/ it doesn’t want me to go there, says permission denied so i can’t view what is inside the folder.
but i tried the above commands that you gave me but it doesn’t work. am i missing something?
please check below screen short
July 4, 2020, 2:38am
Indeed, the certificate files are by default only readable as root. If your Node.js process runs as a different user, then you need to find a way for that user to access those files.
You can use deploy hooks to copy the certificate and private key for your Node.js user, or you can use group permissions, or you can use ACLs.
OK. So the certificate inside
/etc/letsencrypt is expired. But you can see that now the full chain is used, there is no complaint about a missing intermediate.
Where did you get your other (unexpired) certificate?
What does this show:
sudo certbot certificates
i have run this command sudo certbot certificates
and get below output
July 4, 2020, 2:52am
That suggests that you are not using the certificate from
this is how i am using the certificate , as you can see i also put the chain certificate into my certs/ directory…
when i try to access the directory what you gave me … my application crashes so i tried to manually change directory and tried to access the location that you gave me but i am getting a permission issue.
can this be the reason that its not reading the files from that location because of having permission issue? can i generate ssl certificate somewhere so i could paste it into the text file like i am doing now?
August 3, 2020, 3:13am
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