Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: rededucation.com
I ran this command: sudo certbot certonly -n -agree-to-tos --email certificates@rededucation.com -a certbot-route53:auth -d login.google.rededucation.com
It produced this output:
An unexpected error occurred:
AssertionError: PREFIX_FREE_DISTRIBUTIONS messed up
Please see the logfile ‘/tmp/tmp2vYI_n’ for more details.
If you’d like to see the contents of /tmp/tmp2vYI_n it’s below:
2017-12-08 21:24:27,554:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File “/usr/local/bin/certbot”, line 11, in
load_entry_point(‘certbot==0.18.2’, ‘console_scripts’, ‘certbot’)()
File “build/bdist.linux-x86_64/egg/certbot/main.py”, line 735, in main
plugins = plugins_disco.PluginsRegistry.find_all()
File “build/bdist.linux-x86_64/egg/certbot/plugins/disco.py”, line 205, in find_all
"PREFIX_FREE_DISTRIBUTIONS messed up")
AssertionError: PREFIX_FREE_DISTRIBUTIONS messed up
My web server is (include version):AWS route 53 if you’re asking about the authentication used to generate certificates
The operating system my web server runs on is (include version): Ubuntu 16.04
My hosting provider, if applicable, is: None
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Hi! I’ve been using certbot somewhat unreliably for a few months now to create various certificates for the company, but certbot’s stopped working, throwing the strange error above, and it’s not resolvable by any tweaks through pip2.7 install… But I’m happy to try some if anyone can suggest some?