# Cannot issue SSL on cyberpanel

**URL:** <https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880>\
**Category:** Help\
**Created:** [January 28, 2023, 2:22pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880 "2023-01-28T14:22:33Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 28, 2023, 2:22pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/1 "2023-01-28T14:22:33Z")

</div>

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [souqsuqare.com](http://souqsuqare.com)

I ran this command: issue SSL

It produced this output: website have self-signed SSL

My web server is (include version): cyberpanel 2.3

The operating system my web server runs on is (include version): ubuntu

My hosting provider, if applicable, is: hostinger

I can login to a root shell on my machine (yes or no, or I don't know): no

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no cyberpanel

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot):

---

<div class="post-metadata">

**Author:** ![MikeMcQ](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mikemcq/32/52772_2.png) [@MikeMcQ](https://community.letsencrypt.org/u/MikeMcQ)\
**Post date:** [January 28, 2023, 3:47pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/2 "2023-01-28T15:47:10Z")

</div>

Welcome back @digitaltasweq

I think your domain is spelled wrong. Shouldn't it be `souqsquare.com` ?

I don't know Cyberpanel very well but your Apache server is not configured right.

Also, the most recent cert I see is from Nov10 ([link here](https://crt.sh/?q=souqsquare.com&deduplicate=Y)). That is the same date of your previous thread. Are you trying to use that cert or are you trying to get a new cert?

Based on your info I think you might be better off asking your hosting provider about this.

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 28, 2023, 4:33pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/3 "2023-01-28T16:33:29Z")

</div>

Hi Mike thank you for your response yes it's [souqsuqare.com](http://souqsuqare.com) and yes I am trying to issue a new one because the old one has finished after 89 days can you help me please

---

<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [January 28, 2023, 4:48pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/4 "2023-01-28T16:48:50Z")

</div>

I'm pretty sure you're writing your own domain name incorrectly, again.

That said, if your domain name is actually `souqsquare.com` instead of `souqsuqare.com`, then you might want to check if the current IP address for your domain (`179.61.246.246`) is actually correct. Because that IP address is not reachable at all. Not by using `ping`, nor on port 80 (HTTP) or port 443 (HTTPS).

Probably the first thing of business is to make sure your website actually _works_ before trying to renew your certificate.

---

<div class="post-metadata">

**Author:** ![MikeMcQ](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mikemcq/32/52772_2.png) [@MikeMcQ](https://community.letsencrypt.org/u/MikeMcQ)\
**Post date:** [January 28, 2023, 4:55pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/5 "2023-01-28T16:55:18Z")

</div>

> [@Osiris](#):
>
> might want to check if the current IP address for your domain (`179.61.246.246`) is actually correct.

Hmm. That domain name was responding when I queried. That's how I saw Apache as the responding server.

But, I agree with you now it is not working and needs to be before getting a cert.

---

<div class="post-metadata">

**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\
**Post date:** [January 28, 2023, 8:15pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/6 "2023-01-28T20:15:35Z")

</div>

I find no Ports open with nmap

```plaintext
$ nmap -Pn souqsquare.com
Starting Nmap 7.80 ( https://nmap.org ) at 2023-01-28 20:11 UTC
Nmap scan report for souqsquare.com (179.61.246.246)
Host is up.
All 1000 scanned ports on souqsquare.com (179.61.246.246) are filtered

Nmap done: 1 IP address (1 host up) scanned in 202.15 seconds

```

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 3:39pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/7 "2023-01-29T15:39:14Z")

</div>

my domain is [souqsquare.com](http://souqsquare.com) and the ip address is 179.61.246.246 but still don't know what is the problem nor how to fix it so please can someone help me ?  
Thank you all

---

<div class="post-metadata">

**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\
**Post date:** [January 29, 2023, 3:43pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/8 "2023-01-29T15:43:02Z")

</div>

> [@digitaltasweq](#):
>
> but still don't know what is the problem nor how to fix it so please can someone help me ?

~~The problem is either you are firewalling off the ports or no service is running to serve on those ports.~~

Well this has changed:

```nohighlight
$ nmap -Pn souqsquare.com
Host discovery disabled (-Pn). All addresses will be marked 'up' and scan times will be slower.
Starting Nmap 7.91 ( https://nmap.org ) at 2023-01-29 07:43 PST
Nmap scan report for souqsquare.com (179.61.246.246)
Host is up (0.16s latency).
Not shown: 987 filtered ports
PORT STATE SERVICE
21/tcp open ftp
22/tcp open ssh
53/tcp open domain
80/tcp open http
110/tcp closed pop3
143/tcp closed imap
443/tcp open https
465/tcp open smtps
587/tcp open submission
993/tcp closed imaps
995/tcp closed pop3s
8090/tcp open opsmessaging
40193/tcp closed unknown

Nmap done: 1 IP address (1 host up) scanned in 8.75 seconds

```

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 3:44pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/9 "2023-01-29T15:44:35Z")

</div>

How can i solve this problem bruce  
thank you for help

---

<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [January 29, 2023, 3:50pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/10 "2023-01-29T15:50:46Z")

</div>

> [@digitaltasweq](#):
>
> I ran this command: issue SSL

What does this entail, exactly?

---

<div class="post-metadata">

**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\
**Post date:** [January 29, 2023, 4:00pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/11 "2023-01-29T16:00:58Z")

</div>

This is the certificate presently being served

> **[SSL Checker](https://decoder.link/sslchecker/souqsquare.com/443)**
>
> Verify that your SSL certificate is installed correctly, identify installation issues if any.

[https://www.ssllabs.com/ssltest/analyze.html?d=souqsquare.com&ignoreMismatch=on&latest](https://www.ssllabs.com/ssltest/analyze.html?d=souqsquare.com&ignoreMismatch=on&latest)

```plaintext
$ openssl s_client -showcerts -servername souqsquare.com -connect souqsquare.com:443 < /dev/null
CONNECTED(00000003)
depth=0 C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
verify error:num=18:self-signed certificate
verify return:1
depth=0 C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
verify return:1
---
Certificate chain
 0 s:C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
   i:C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
   a:PKEY: rsaEncryption, 2048 (bit); sigalg: RSA-SHA256
   v:NotBefore: Jan 29 15:40:21 2023 GMT; NotAfter: Jan 26 15:40:21 2033 GMT
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
---
Server certificate
subject=C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
issuer=C = US, ST = Denial, L = Springfield, O = Dis, CN = souqsquare.com
---
No client certificate CA names sent
Peer signing digest: SHA256
Peer signature type: RSA-PSS
Server Temp Key: X25519, 253 bits
---
SSL handshake has read 1413 bytes and written 396 bytes
Verification error: self-signed certificate
---
New, TLSv1.3, Cipher is TLS_AES_256_GCM_SHA384
Server public key is 2048 bit
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 18 (self-signed certificate)
---
DONE

```

---

<div class="post-metadata">

**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\
**Post date:** [January 29, 2023, 4:04pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/12 "2023-01-29T16:04:09Z")

</div>

> [@digitaltasweq](#):
>
> My web server is (include version): cyberpanel 2.3

Actually it looks like Apache/2.4.41 (Ubuntu)

```nohighlight
$ curl -Ii http://souqsquare.com/.well-known/acme-challenge/sometestfile
HTTP/1.1 404 Not Found
Date: Sun, 29 Jan 2023 16:03:10 GMT
Server: Apache/2.4.41 (Ubuntu)
Content-Type: text/html; charset=iso-8859-1

```

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 4:26pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/13 "2023-01-29T16:26:16Z")

</div>

Yes it is the self signed SSL wich does not let me access my website securely,  
I want to issue the lets encrypt SSL

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 4:34pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/14 "2023-01-29T16:34:47Z")

</div>

could it be a problem with my DNS records ?  
These are my records

 ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/2/1/21360cbdd0fd02f1f9ed5f68062016039ccf5ce3.png)

---

<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [January 29, 2023, 4:53pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/15 "2023-01-29T16:53:27Z")

</div>

Not if the IP address is correct.

But please see my previous post:

> [@Cannot issue SSL on cyberpanel](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/10):
>
> …

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 4:58pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/16 "2023-01-29T16:58:51Z")

</div>

I am trying to issue SSL on my cyberpanel dashboard as I did the first time and it works but now it still saying  
 ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/e/6/e6e76356a302f2fa76c0fb0b426269ec3bb68217.png)

---

<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [January 29, 2023, 5:05pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/17 "2023-01-29T17:05:17Z")

</div>

Well, apparently it didn't work, as a self-signed cert is not the same as a publicly trusted cert such as from Let's Encrypt. 🙄

Does your Cyberpanel provide any log or any details from when you try to issue the certificate?

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 5:37pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/18 "2023-01-29T17:37:14Z")

</div>

I think this is my issue:

> **[souqsquare.com](http://souqsquare.com):Verify error:179.61.246.246: Invalid response from [http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt\_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI:](http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI:) 404**

---

<div class="post-metadata">

**Author:** ![digitaltasweq](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@digitaltasweq](https://community.letsencrypt.org/u/digitaltasweq)\
**Post date:** [January 29, 2023, 5:14pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/19 "2023-01-29T17:14:28Z")

</div>

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [souqsquare.com](http://souqsquare.com)  
I think this is my error:

> **[souqsquare.com](http://souqsquare.com):Verify error:179.61.246.246: Invalid response from [http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt\_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI:](http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI:) 404**

I ran this command:

> /root/.acme.sh/acme.sh --issue -d [souqsquare.com](http://souqsquare.com) -d [www.souqsquare.com](http://www.souqsquare.com) --cert-file /etc/letsencrypt/live/www.rmronsol.com/cert.pem --key-file /etc/letsencrypt/live/souqsquare.com/privkey.pem --fullchain-file /etc/letsencrypt/live/souqsquare.com/fullchain.pem -w /home/souqsquare.com/public\_html --server letsencrypt --force --debug

It produced this output:

```nohighlight
[Sun 29 Jan 2023 05:03:25 PM UTC] Selected server: https://acme-v02.api.letsencrypt.org/directory
[Sun 29 Jan 2023 05:03:25 PM UTC] Lets find script dir.
[Sun 29 Jan 2023 05:03:25 PM UTC] _SCRIPT_='/root/.acme.sh/acme.sh'
[Sun 29 Jan 2023 05:03:25 PM UTC] _script='/root/.acme.sh/acme.sh'
[Sun 29 Jan 2023 05:03:25 PM UTC] _script_home='/root/.acme.sh'
[Sun 29 Jan 2023 05:03:25 PM UTC] Using config home:/root/.acme.sh
https://github.com/acmesh-official/acme.sh
v3.0.5
[Sun 29 Jan 2023 05:03:25 PM UTC] Using server: https://acme-v02.api.letsencrypt.org/directory
[Sun 29 Jan 2023 05:03:25 PM UTC] Running cmd: issue
[Sun 29 Jan 2023 05:03:25 PM UTC] _main_domain='souqsquare.com'
[Sun 29 Jan 2023 05:03:26 PM UTC] _alt_domains='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:26 PM UTC] Using config home:/root/.acme.sh
[Sun 29 Jan 2023 05:03:26 PM UTC] ACME_DIRECTORY='https://acme-v02.api.letsencrypt.org/directory'
[Sun 29 Jan 2023 05:03:26 PM UTC] DOMAIN_PATH='/root/.acme.sh/souqsquare.com'
[Sun 29 Jan 2023 05:03:26 PM UTC] Le_NextRenewTime
[Sun 29 Jan 2023 05:03:26 PM UTC] Using ACME_DIRECTORY: https://acme-v02.api.letsencrypt.org/directory
[Sun 29 Jan 2023 05:03:26 PM UTC] _init api for server: https://acme-v02.api.letsencrypt.org/directory
[Sun 29 Jan 2023 05:03:26 PM UTC] GET
[Sun 29 Jan 2023 05:03:26 PM UTC] url='https://acme-v02.api.letsencrypt.org/directory'
[Sun 29 Jan 2023 05:03:26 PM UTC] timeout=
[Sun 29 Jan 2023 05:03:26 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:26 PM UTC] ret='0'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_KEY_CHANGE='https://acme-v02.api.letsencrypt.org/acme/key-change'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_NEW_AUTHZ
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_NEW_ORDER='https://acme-v02.api.letsencrypt.org/acme/new-order'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_NEW_ACCOUNT='https://acme-v02.api.letsencrypt.org/acme/new-acct'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_REVOKE_CERT='https://acme-v02.api.letsencrypt.org/acme/revoke-cert'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_AGREEMENT='https://letsencrypt.org/documents/LE-SA-v1.3-September-21-2022.pdf'
[Sun 29 Jan 2023 05:03:27 PM UTC] ACME_NEW_NONCE='https://acme-v02.api.letsencrypt.org/acme/new-nonce'
[Sun 29 Jan 2023 05:03:27 PM UTC] Using CA: https://acme-v02.api.letsencrypt.org/directory
[Sun 29 Jan 2023 05:03:27 PM UTC] _on_before_issue
[Sun 29 Jan 2023 05:03:27 PM UTC] _chk_main_domain='souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] _chk_alt_domains='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] Le_LocalAddress
[Sun 29 Jan 2023 05:03:27 PM UTC] d='souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] Check for domain='souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] _currentRoot='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:27 PM UTC] d='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] Check for domain='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:27 PM UTC] _currentRoot='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:27 PM UTC] d
[Sun 29 Jan 2023 05:03:27 PM UTC] _saved_account_key_hash is not changed, skip register account.
[Sun 29 Jan 2023 05:03:27 PM UTC] Read key length:2048
[Sun 29 Jan 2023 05:03:27 PM UTC] _createcsr
[Sun 29 Jan 2023 05:03:28 PM UTC] Multi domain='DNS:souqsquare.com,DNS:www.souqsquare.com'
[Sun 29 Jan 2023 05:03:28 PM UTC] Getting domain auth token for each domain
[Sun 29 Jan 2023 05:03:28 PM UTC] d='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:28 PM UTC] d
[Sun 29 Jan 2023 05:03:28 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/new-order'
[Sun 29 Jan 2023 05:03:28 PM UTC] payload='{"identifiers": [{"type":"dns","value":"souqsquare.com"},{"type":"dns","value":"www.souqsquare.com"}]}'
[Sun 29 Jan 2023 05:03:28 PM UTC] RSA key
[Sun 29 Jan 2023 05:03:28 PM UTC] HEAD
[Sun 29 Jan 2023 05:03:28 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/new-nonce'
[Sun 29 Jan 2023 05:03:28 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g -I '
[Sun 29 Jan 2023 05:03:29 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:29 PM UTC] POST
[Sun 29 Jan 2023 05:03:29 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/new-order'
[Sun 29 Jan 2023 05:03:29 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:29 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:30 PM UTC] code='201'
[Sun 29 Jan 2023 05:03:30 PM UTC] Le_LinkOrder='https://acme-v02.api.letsencrypt.org/acme/order/811229737/161713628117'
[Sun 29 Jan 2023 05:03:30 PM UTC] Le_OrderFinalize='https://acme-v02.api.letsencrypt.org/acme/finalize/811229737/161713628117'
[Sun 29 Jan 2023 05:03:30 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/authz-v3/199207499867'
[Sun 29 Jan 2023 05:03:30 PM UTC] payload
[Sun 29 Jan 2023 05:03:30 PM UTC] POST
[Sun 29 Jan 2023 05:03:30 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/authz-v3/199207499867'
[Sun 29 Jan 2023 05:03:30 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:30 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:30 PM UTC] code='200'
[Sun 29 Jan 2023 05:03:31 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/authz-v3/199207499877'
[Sun 29 Jan 2023 05:03:31 PM UTC] payload
[Sun 29 Jan 2023 05:03:31 PM UTC] POST
[Sun 29 Jan 2023 05:03:31 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/authz-v3/199207499877'
[Sun 29 Jan 2023 05:03:31 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:31 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:31 PM UTC] code='200'
[Sun 29 Jan 2023 05:03:31 PM UTC] d='souqsquare.com'
[Sun 29 Jan 2023 05:03:31 PM UTC] Getting webroot for domain='souqsquare.com'
[Sun 29 Jan 2023 05:03:31 PM UTC] _w='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:31 PM UTC] _currentRoot='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] entry='"type":"http-01","status":"pending","url":"https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ","token":"yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI"'
[Sun 29 Jan 2023 05:03:32 PM UTC] token='yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI'
[Sun 29 Jan 2023 05:03:32 PM UTC] uri='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:32 PM UTC] keyauthorization='yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE'
[Sun 29 Jan 2023 05:03:32 PM UTC] dvlist='souqsquare.com#yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE#https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ#http-01#/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] d='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:32 PM UTC] Getting webroot for domain='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:32 PM UTC] _w='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] _currentRoot='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] entry='"type":"http-01","status":"pending","url":"https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA","token":"U4GM-LGd8UPTtes4XGhTv23FlhIh4pHMFveBECE3g20"'
[Sun 29 Jan 2023 05:03:32 PM UTC] token='U4GM-LGd8UPTtes4XGhTv23FlhIh4pHMFveBECE3g20'
[Sun 29 Jan 2023 05:03:32 PM UTC] uri='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA'
[Sun 29 Jan 2023 05:03:32 PM UTC] keyauthorization='U4GM-LGd8UPTtes4XGhTv23FlhIh4pHMFveBECE3g20.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE'
[Sun 29 Jan 2023 05:03:32 PM UTC] dvlist='www.souqsquare.com#U4GM-LGd8UPTtes4XGhTv23FlhIh4pHMFveBECE3g20.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE#https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA#http-01#/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] d
[Sun 29 Jan 2023 05:03:32 PM UTC] vlist='souqsquare.com#yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE#https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ#http-01#/home/souqsquare.com/public_html,www.souqsquare.com#U4GM-LGd8UPTtes4XGhTv23FlhIh4pHMFveBECE3g20.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE#https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA#http-01#/home/souqsquare.com/public_html,'
[Sun 29 Jan 2023 05:03:32 PM UTC] d='souqsquare.com'
[Sun 29 Jan 2023 05:03:32 PM UTC] d='www.souqsquare.com'
[Sun 29 Jan 2023 05:03:32 PM UTC] ok, let's start to verify
[Sun 29 Jan 2023 05:03:32 PM UTC] Verifying: souqsquare.com
[Sun 29 Jan 2023 05:03:32 PM UTC] d='souqsquare.com'
[Sun 29 Jan 2023 05:03:32 PM UTC] keyauthorization='yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI.hhz0tIxHY7AQ-6I6VOajFE-foRQMYJ5qnj7ECzrgfHE'
[Sun 29 Jan 2023 05:03:32 PM UTC] uri='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:32 PM UTC] _currentRoot='/home/souqsquare.com/public_html'
[Sun 29 Jan 2023 05:03:32 PM UTC] wellknown_path='/home/souqsquare.com/public_html/.well-known/acme-challenge'
[Sun 29 Jan 2023 05:03:32 PM UTC] writing token:yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI to /home/souqsquare.com/public_html/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI
[Sun 29 Jan 2023 05:03:32 PM UTC] Changing owner/group of .well-known to souqs6785:nogroup
[Sun 29 Jan 2023 05:03:32 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:32 PM UTC] payload='{}'
[Sun 29 Jan 2023 05:03:33 PM UTC] POST
[Sun 29 Jan 2023 05:03:33 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:33 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:33 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:33 PM UTC] code='200'
[Sun 29 Jan 2023 05:03:33 PM UTC] trigger validation code: 200
[Sun 29 Jan 2023 05:03:33 PM UTC] Pending, The CA is processing your order, please just wait. (1/30)
[Sun 29 Jan 2023 05:03:33 PM UTC] sleep 2 secs to verify again
[Sun 29 Jan 2023 05:03:36 PM UTC] checking
[Sun 29 Jan 2023 05:03:36 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:36 PM UTC] payload
[Sun 29 Jan 2023 05:03:36 PM UTC] POST
[Sun 29 Jan 2023 05:03:36 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:36 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:37 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:37 PM UTC] code='200'
[Sun 29 Jan 2023 05:03:37 PM UTC] **souqsquare.com:Verify error:179.61.246.246: Invalid response from http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI: 404**
[Sun 29 Jan 2023 05:03:37 PM UTC] Debug: get token url.
[Sun 29 Jan 2023 05:03:37 PM UTC] GET
[Sun 29 Jan 2023 05:03:37 PM UTC] url='http://souqsquare.com/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI'
[Sun 29 Jan 2023 05:03:37 PM UTC] timeout=1
[Sun 29 Jan 2023 05:03:37 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g --connect-timeout 1'
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL was not found on this server.</p>
<hr>
<address>Apache/2.4.41 (Ubuntu) Server at souqsquare.com Port 80</address>
</body></html>
[Sun 29 Jan 2023 05:03:37 PM UTC] ret='0'
[Sun 29 Jan 2023 05:03:37 PM UTC] Debugging, skip removing: /home/souqsquare.com/public_html/.well-known/acme-challenge/yK6UTpsZCBt_OrUzX7qp2w0MwFxwdzMTeromkbhBMjI
[Sun 29 Jan 2023 05:03:37 PM UTC] pid
[Sun 29 Jan 2023 05:03:37 PM UTC] No need to restore nginx, skip.
[Sun 29 Jan 2023 05:03:37 PM UTC] _clearupdns
[Sun 29 Jan 2023 05:03:37 PM UTC] dns_entries
[Sun 29 Jan 2023 05:03:37 PM UTC] skip dns.
[Sun 29 Jan 2023 05:03:37 PM UTC] _on_issue_err
[Sun 29 Jan 2023 05:03:37 PM UTC] **Please add '--debug' or '--log' to check more details.**
[Sun 29 Jan 2023 05:03:37 PM UTC] **See: https://github.com/acmesh-official/acme.sh/wiki/How-to-debug-acme.sh**
[Sun 29 Jan 2023 05:03:38 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:38 PM UTC] payload='{}'
[Sun 29 Jan 2023 05:03:38 PM UTC] POST
[Sun 29 Jan 2023 05:03:38 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499867/M3pMbQ'
[Sun 29 Jan 2023 05:03:38 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:38 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:38 PM UTC] code='400'
[Sun 29 Jan 2023 05:03:38 PM UTC] url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA'
[Sun 29 Jan 2023 05:03:38 PM UTC] payload='{}'
[Sun 29 Jan 2023 05:03:38 PM UTC] POST
[Sun 29 Jan 2023 05:03:38 PM UTC] _post_url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/199207499877/tc6dlA'
[Sun 29 Jan 2023 05:03:38 PM UTC] _CURL='curl --silent --dump-header /root/.acme.sh/http.header -L -g '
[Sun 29 Jan 2023 05:03:39 PM UTC] _ret='0'
[Sun 29 Jan 2023 05:03:39 PM UTC] code='200'
[Sun 29 Jan 2023 05:03:39 PM UTC] Diagnosis versions:
openssl:openssl
OpenSSL 1.1.1f 31 Mar 2020
apache:
apache doesn't exist.
nginx:
nginx doesn't exist.
socat:
socat by Gerhard Rieger and contributors - see www.dest-unreach.org
socat version 1.7.3.3 on Oct 26 2019 17:42:04
running on Linux version #1 SMP Tue Aug 25 11:59:26 MSK 2020, release 5.4.0, machine x86_64
features:
#define WITH_STDIO 1
#define WITH_FDNUM 1
#define WITH_FILE 1
#define WITH_CREAT 1
#define WITH_GOPEN 1
#define WITH_TERMIOS 1
#define WITH_PIPE 1
#define WITH_UNIX 1
#define WITH_ABSTRACT_UNIXSOCKET 1
#define WITH_IP4 1
#define WITH_IP6 1
#define WITH_RAWIP 1
#define WITH_GENERICSOCKET 1
#define WITH_INTERFACE 1
#define WITH_TCP 1
#define WITH_UDP 1
#define WITH_SCTP 1
#define WITH_LISTEN 1
#define WITH_SOCKS4 1
#define WITH_SOCKS4A 1
#define WITH_PROXY 1
#define WITH_SYSTEM 1
#define WITH_EXEC 1
#undef WITH_READLINE
#define WITH_TUN 1
#define WITH_PTY 1
#define WITH_OPENSSL 1
#undef WITH_FIPS
#define WITH_LIBWRAP 1
#define WITH_SYCLS 1
#define WITH_FILAN 1
#define WITH_RETRY 1
#define WITH_MSGLEVEL 0 /*debug*/
root@vps:~# root@vps:~# /root/.acme.sh/acme.sh --issue -d souqsquare.com -d www.souqsquare.com --cert-file /etc/letsencrypt/live/www.rmronsol.com/cert.pem --key-file /etc/letsencrypt/live/souqsquare.com/privkey.pem --fullchain-file /etc/letsencrypt/live/souqsquare.com/fullchain.pem -w /home/souqsquare.com/public_html --server letsencrypt --force --debug
-bash: root@vps:~#: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] Selected server: https://acme-v02.api.letsencrypt.org/directory
-bash: [Sun: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] Lets find script dir.
-bash: [Sun: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] _SCRIPT_='/root/.acme.sh/acme.sh'
-bash: [Sun: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] _script='/root/.acme.sh/acme.sh'
-bash: [Sun: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] _script_home='/root/.acme.sh'
-bash: [Sun: command not found
root@vps:~# [Sun 29 Jan 2023 05:03:25 PM UTC] Using config home:/root/.acme.sh
-bash: [Sun: command not found
root@vps:~# https://github.com/acmesh-official/acme.sh
-bash: https://github.com/acmesh-official/acme.sh: No such file or directory
root@vps:~# v3.0.5
-bash: v3.0.5: command not found

```

---

<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [January 29, 2023, 5:41pm UTC](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880/20 "2023-01-29T17:41:45Z")

</div>

I've moved your new threads opening post into this one, as it's clearly related, even though `acme.sh` is not the same as "Cyberpanel".

I'm wondering though what you're trying to do with `acme.sh` here? You probably don't want to mix the Certbot storage system with whatever `acme.sh` is using. Also, don't use `--force` if you don't know what it actually does: it **WON'T** magically fix all your issuance problems...

I recommend starting from the entire beginning: is your webserver Apache and should it show the "Apache2 Ubuntu Default Page" when one surfs to your website?

[Next page](https://community.letsencrypt.org/t/cannot-issue-ssl-on-cyberpanel/191880.md?page=2)