Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: https://www.communitymusicstudio.elementfx.com/
I ran this command: I used their built in creator
It produced this output: Weekly rate limit of 200 for elementfx.com has been exceeded
My web server is (include version): not sure?...
The operating system my web server runs on is (include version): not sure?...
My hosting provider, if applicable, is: X10 hosting.com
I can login to a root shell on my machine (yes or no, or I don't know): no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): yes, not sure version
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Most important thing: I've already tried this like twenty times, as recommended by x10hosting.com support, and still it doesn't work! what should I do?