Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: remote.ccrclimited.net
I ran this command: Get Certificate in the Axcient Vault Setup
It produced this output: "Failed to sign / renew certificate - Please check the URL and try again"
My web server is (include version): Axcient Vault Software 14.1.1
The operating system my web server runs on is (include version): Ubuntu base
My hosting provider, if applicable, is: Self on dedicate external static IP
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): The built in panel
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): unk
Have loaded Axcient Vault software 14.1.1 Last step is to get a Let's Encrypt certificate. Have enabled Diect to Cloud. Certificate get returns "Failed to sign / renew certificate. Please check the URL and try again."
Have verified 80 and 443 port directly to the server internal IP. Server can be reached externally on both http and https, (with a warning for self signed).
Asking for some guidance please before doing a deep dive into the firewall.
THANK YOU FOR READING!!
