Automatic Let's Encrypt renewal for adsup.lk was attempted and failed

Nissanka · March 19, 2022, 5:55pm

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:adsup.lk

I ran this command:

It produced this output:

My web server is (include version): I am using cloud vps with cyberpanel. i don't know the vertion

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): Yes i used putty

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Please help me if someone knows my problem. i am not much knowledge with this thing
this was in my mail contain: Unable to renew certificate: Updating challenge for adsup.lk: acme: error code 400 "urn:ietf:params:acme:error:connection": Fetching 404.html: Redirect loop detected

You can configure/re-install/remove this certificate by logging into cPanel, and visiting the Lets Encrypt SSL page.

9peppe · March 19, 2022, 6:03pm

Uhm... it should work. Did you change some rewrite rule or .htaccess recently?

$ curl -IL adsup.lk/.well-known/acme-challenge 
HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:02:27 GMT
server: LiteSpeed
location: https://adsup.lk/.well-known/acme-challenge
connection: Keep-Alive

HTTP/2 404 
set-cookie: wp_rtcl_session_2561a23b574504abc169b90bf36f4ac1=212b6c739b96b809baf72119a6f19665%7C%7C1647885747%7C%7C1647882147%7C%7C606dbd980e553406013d89bdc9c0dd2e; expires=Mon, 21-Mar-2022 18:02:27 GMT; Max-Age=172800; path=/
content-type: text/html; charset=UTF-8
expires: Wed, 11 Jan 1984 05:00:00 GMT
cache-control: no-transform, no-cache, no-store, must-revalidate
link: <https://adsup.lk>; rel=shortlink
x-powered-by: -
date: Sat, 19 Mar 2022 18:02:27 GMT
server: LiteSpeed
alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"

Yeah, no, I was wrong. Check your webserver config.

$ curl -IL adsup.lk/.well-known/acme-challenge/aa
HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:50 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:50 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:50 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:51 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:52 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 18:07:53 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

curl: (47) Maximum (50) redirects followed

Nissanka · March 19, 2022, 6:50pm

Can you please little bit explain about webserver config. how to do and if need coding or something

_az · March 19, 2022, 6:59pm

It looks like this domain used to be hosted on a cPanel server, and then you migrated it to this Cyberpanel server.

What's probably happening is that your old cPanel account is trying to renew the certificate, but it can't succeed because the domain no longer points to the cPanel server.

What you probably should do is either terminate your cPanel account, or login to cPanel → Lets Encrypt SSL and delete the certificate, so it stops trying to renew.

Nissanka · March 19, 2022, 7:26pm

First of all, thank you for so quick reply for help. Yes, you are 100% right. I migrated from Cpanel to the cyber panel. i am a non-techie so I do all this thanks to youtube video creators. I just noticed that I haven't changed cyber panel Rewrite Rules to HTTP to HTTPS. i just change to HTTPS Rewrite Rule. can you please check again this problem is still there or not?

9peppe · March 19, 2022, 7:28pm

no change.

# curl -IL adsup.lk/.well-known/acme-challenge/aa
HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:23 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

HTTP/1.1 302 Found
date: Sat, 19 Mar 2022 19:27:24 GMT
server: LiteSpeed
location: 404.html
connection: Keep-Alive

curl: (47) Maximum (50) redirects followed

Nissanka · March 19, 2022, 8:41pm

So, can you suggest to me what I need to do to solve this issue? Do you think that I can find any YouTube tutorials related to this issue? Please advise me.

9peppe · March 19, 2022, 8:45pm

I actually have no idea how your server is configured right now.

Relax, and try finding out where your webserver config files and any .htaccess files are.

Nissanka · March 19, 2022, 8:52pm

OK, dear. At least now I know that this is this kind of problem. I had no idea before. I really appreciate your advice. I will relax and think of what to do. Thank you very much, dear.

rg305 · March 20, 2022, 12:09am

Please confirm the server IP matches:

Name:    adsup.lk
Address: 142.132.176.152

You can use:
curl -4 ifconfig.co

system · April 19, 2022, 12:10am

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