Hi @mikecaldera,
It would be helpful if you would also state what software you're using to renew the certificate. Otherwise, it's very unlikely that the developers of that particular software will become available of the problems you've had.
There are dozens of different applications that people use to obtain Let's Encrypt certificates, including at least six for Windows:
If you let us know more about your software environment, we may be able to bring your problems to the attention of the people responsible for the tools that you used.